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FAQ

faqs at builderprotection.com

General Questions
Do you just sell to builders?
No! While many of our products are geared toward professionals - most products can be utilized by home owners.

Where are you located?
We ship to every state - but our state of the art warehouse and distribution center is based in Westchester County, New York.

How long have you been around?
Established in 2001, we are a leader in the protective products industry.  JobSiteProtection.com, is your one stop shop to handle all of your Interior, Exterior and Personal JobSiteProtection needs.  Our experienced, friendly and knowledgeable staff are always available to answer all of your questions.

What brands do you sell?
Quality is foremost at JobsiteProtection.com and we sell quality innovative products from brands such as 3M, Honeywell, Surface Shields, ZipWall and many many more.

Can I order by phone?
You sure can! Just call our free phone number at 866-220-4835

What happens if a product is out of stock?
We try our hardest for it not to happen - but occasionally our supplies may run out of stock. Email customer service the product name and item number - we will contact you once the new stock arrives.

You don't have the size or color I need?
Call or email and we will strive to find you what you need.

When will I receive my order?
There are a few factors that may affect when you get your order. The shipping method you selected, order time, stock and credit card verification (verification can sometimes take up to 24 hrs).  If your order is in stock and the order is placed before 3:00PM ET we will endeavor to ship your order that day! (ie. if you select the 3 day shipping option and place your order on Monday morning - you should expect delivery Thursday, after 3:00PM ET on Monday you should expect delivery Friday). Please note: FedEx deliveries are not made on Saturday or Sunday. If FedEx is selected as the shipping method you will receive a FedEx tracking number along with a shipping confirmation email at the end of the business day your order ships. Please use the tracking number to secure an estimated delivery date. With our standard shipping you should receive your order within 4-5 business days. Orders placed over the weekend or on national holidays will ship on the next business day.

Do you ship overnight?
Most orders can be shipped overnight as a shipping option when you check out. (Unfortunately we cannot overnight to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO)

Do you ship outside the USA?
Unfortunately at the moment we only ship within the USA.

How can I track my order?
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the FedEx or USPS website, depending on who shipped your package.

Do I need to sign when my package arrives?
Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.
 
Shipping & Delivery
How do I check the status of my order?
After placing an order, you can view the order status 24 hours a day by simply clicking on the "My Account" link at the top of the page. From there, you will be able to view information about your order.

Can I change or cancel my order?
If your order is still being processed at our warehouse you may be able to change or cancel your order.  Call 866-220-4835 immediately with you order number and a JobsiteProtection.com team member can determine if its possible.

How can I return a product?
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).